Public Offer Agreement

Last updated: May 19, 2026

This Public Offer Agreement (the "Offer" or the "Agreement") governs access to and use of the HoReCa Market platform, including the mobile application and the website horeca-market.kz (the "Platform", the "Service", or "HoReCa Market").

This Offer is addressed to legal entities and individual entrepreneurs operating in the HoReCa, retail, food supply, goods supply, and related sectors in the Republic of Kazakhstan.

The Platform is operated by Individual Entrepreneur “The Frozen Bits Studio”, IIN 930319350084, trading as HoReCa Market (the "Operator", "we", "us").

Contact person: Azimkhan Yerzhan
Phone: +7 771 195 0646
Email: support@horeca-market.kz

1. Legal status of the Offer and acceptance

1.1. This document is a public offer by the Operator to enter into an agreement under the terms set out below.

1.2. Any of the following actions constitutes full and unconditional acceptance of this Offer:

• registering an account on the Platform;
• logging into the mobile application or website;
• clicking “Accept”, “I agree”, “Register”, or any similar interface element;
• publishing goods, offers, company information, or a supplier profile;
• placing an order;
• confirming an order;
• otherwise using the Platform.

1.3. The person accepting this Offer confirms that they act on behalf of a legal entity or individual entrepreneur and have the required authority to accept this Agreement.

1.4. If a user does not agree with this Offer, they must stop using the Platform.

2. Definitions

Platform means the HoReCa Market software and technology system, including the mobile application, website, interfaces, catalogue, user accounts, tools for publishing goods, and tools for placing and processing orders.

Operator means Individual Entrepreneur “The Frozen Bits Studio”, IIN 930319350084, trading as HoReCa Market.

User means a legal entity, individual entrepreneur, or their authorised representative using the Platform.

Buyer means a User who places or submits an order for goods through the Platform.

Supplier means a User who publishes goods, prices, availability information, and accepts orders through the Platform.

Order means a Buyer’s request to purchase goods from a Supplier, placed through the Platform.

Counterparty means a Buyer or Supplier who is a party to a transaction for the supply of goods.

3. Subject of the Agreement

3.1. The Operator provides Users with access to the Platform, which enables Buyers to find Suppliers and place orders, and enables Suppliers to publish goods, accept and process orders.

3.2. HoReCa Market is an information and technology platform and marketplace service that connects Buyers and Suppliers.

3.3. The Operator is not the seller of goods, a supplier, a buyer, a carrier, a courier service, a payment operator, an agent, or a representative of any Buyer or Supplier, unless expressly stated in a separate written agreement.

3.4. The supply transaction is concluded directly between the Buyer and the Supplier. The relevant parties are solely responsible for quality, quantity, availability, price, delivery, payment, returns, and tax and accounting documents relating to such transaction.

4. Users and access to the Platform

4.1. The Platform is intended only for B2B use by legal entities and individual entrepreneurs operating in the Republic of Kazakhstan.

4.2. The Platform is not intended for individual consumers, minors, or use for personal, family, or household purposes.

4.3. During registration, the User must provide accurate information about the company or individual entrepreneur, contact person, phone number, address, and other information required for the operation of the Platform.

4.4. The Operator may refuse registration, restrict access, request clarification of information, or block an account in case of breach of this Offer, provision of false information, suspected fraud, or unlawful activity.

5. Account and security

5.1. Account access is provided using a phone number and one-time SMS code or another authentication method supported by the Platform.

5.2. The User is responsible for the security of their phone, SIM card, device, access codes, and other authentication tools.

5.3. The User must promptly notify the Operator of unauthorised access, loss of phone, account compromise, or suspicious activity.

5.4. Actions performed through a User account are deemed to have been performed by that User unless the User proves otherwise.

6. Orders and statuses

6.1. A Buyer may place an order through the Platform by selecting Supplier goods and providing the required information for order fulfilment.

6.2. An Order may have the following statuses or their equivalents in the Platform interface:

• New — the Order has been created by the Buyer and is awaiting processing;
• Accepted — the Supplier has confirmed the ability to fulfil the Order;
• In delivery — the Order has been handed over for delivery or is being delivered;
• Rejected — the Supplier has refused to accept the Order;
• Cancelled — the Order has been cancelled by the Buyer, Supplier, or in cases provided by Platform rules;
• Delivered — the Order has been handed over to the Buyer or is treated as fulfilled based on the parties’ information.

6.3. Order statuses in the Platform are informational tools for coordination between the parties. Actual supply, acceptance of goods, payment, and document exchange are handled directly between the Buyer and the Supplier.

6.4. The Operator may modify, clarify, or add Order statuses in the Platform interface without changing the substance of this Agreement.

7. Prices, availability, and supply terms

7.1. Prices, stock availability, product descriptions, photos, delivery terms, minimum order amounts, and other commercial terms are published by Suppliers or generated based on information provided by Suppliers.

7.2. Prices and availability shown on the Platform may be preliminary and may change due to actual stock availability, weight, packaging, delivery terms, seasonality, changes in purchase prices, exchange rates, or other factors.

7.3. Final Order terms may be confirmed by the Supplier after the Buyer places the Order.

7.4. The Supplier is responsible for the accuracy of prices, stock availability, descriptions, images, characteristics, certificates, permits, and other information relating to goods.

7.5. The Buyer independently evaluates the Supplier’s commercial terms before confirming or paying for an Order.

8. Delivery

8.1. As of the publication date of this Offer, delivery of goods is organised by the Supplier unless otherwise agreed by the parties.

8.2. Delivery terms, cost, timing, delivery area, pickup options, and other logistics terms are agreed directly between the Buyer and the Supplier or specified by the Supplier on the Platform.

8.3. The Operator may in the future introduce its own or partner delivery tools. The terms of such delivery will be published separately or reflected in the Platform interface.

8.4. Until separate HoReCa Market delivery services are introduced, the Operator is not responsible for the actions of couriers, carriers, Suppliers, or other persons involved in delivery.

9. Payment

9.1. As of the publication date of this Offer, payment for goods is made outside the Platform directly between the Buyer and the Supplier, including but not limited to cash payment, bank transfer, courier POS terminal, or other methods agreed by the parties.

9.2. The Operator does not process payments for goods inside the Platform, does not store User payment data, and is not a payment operator for transactions between Buyers and Suppliers.

9.3. All payment, debt, refund, reconciliation, accounting, and tax matters relating to a transaction are resolved directly between the Buyer and the Supplier.

10. Platform access fees, commissions, and paid features

10.1. As of the publication date of this Offer, access to the Platform is provided free of charge.

10.2. The Operator may in the future introduce commission fees, subscriptions, paid listings, promotion, additional services, integrations, or other paid features.

10.3. Paid terms do not apply retroactively. The Operator will notify Users of paid terms through the Platform, website, email, SMS, push notification, or another available method.

10.4. Continued use of the relevant paid features after notification and/or confirmation in the Platform interface constitutes the User’s acceptance of such terms.

11. Documents and taxes

11.1. Tax, accounting, shipping, and other documents relating to transactions between Buyers and Suppliers are prepared by the parties independently.

11.2. The Operator is not responsible for issuing invoices, delivery notes, acts, electronic invoices, certificates, permits, or other documents between the parties to a transaction, unless otherwise provided in a separate written agreement.

11.3. In the future, the Platform may provide integrations or tools for generating, transmitting, or storing documents. The terms of such tools will be determined separately.

12. Product quality, returns, and claims

12.1. The Supplier is responsible for the quality, safety, shelf life, labelling, packaging, compliance with description, legal requirements, and terms agreed with the Buyer.

12.2. The Buyer must inspect goods upon acceptance within a reasonable period agreed by the parties or implied by the nature of the goods.

12.3. Claims relating to quantity, quality, assortment, timing, delivery, payment, or returns must be submitted directly to the relevant Counterparty.

12.4. HoReCa Market may help the parties communicate regarding a disputed Order, but it is not an arbitrator, court, or default mediator, and does not guarantee resolution of a dispute in favour of either party.

12.5. The Operator may restrict a User’s access to the Platform in case of repeated complaints, signs of fraud, breach of law, or breach of this Offer.

13. Prohibited goods and conduct

13.1. It is prohibited to publish, offer, order, or supply through the Platform:

• unlawful goods or services;
• goods without required permits, licences, certificates, or documents;
• counterfeit goods;
• expired, unsafe, or low-quality goods;
• goods whose circulation is restricted or prohibited under the laws of the Republic of Kazakhstan;
• alcohol, tobacco, nicotine, hookah, and similar products without required permits, licences, labelling, and compliance with applicable restrictions;
• goods or materials that infringe third-party rights.

13.2. Users must not:

• publish false, misleading, or unlawful information;
• place fictitious orders;
• impersonate another company or person;
• use the Platform for spam, fraud, circumvention of law, or infringement of third-party rights;
• automatically collect, copy, or export the catalogue without the Operator’s written consent;
• attempt to hack, decompile, modify, disrupt, or compromise the Platform or its security.

14. Intellectual property

14.1. All rights to the Platform, software code, design, interface, databases, trademarks, trade names, logos, and other HoReCa Market elements belong to the Operator or are lawfully used by the Operator.

14.2. The User receives a limited, non-exclusive, non-transferable right to use the Platform in accordance with this Offer.

14.3. The User retains rights to materials they publish, including photos, descriptions, logos, and product information, but grants the Operator the right to use such materials for operating, displaying, promoting, and improving the Platform.

14.4. The User warrants that their published materials do not infringe third-party rights or legal requirements.

15. Personal data

15.1. Personal data is processed in accordance with the HoReCa Market Privacy Policy published on the website and/or available in the application.

15.2. By accepting this Offer, the User confirms that they have read the Privacy Policy and consent to the processing of personal data to the extent necessary for the operation of the Platform.

16. Availability and updates

16.1. The Platform is provided “as is” and “as available”.

16.2. The Operator aims to maintain stable operation of the Platform but does not guarantee absence of errors, interruptions, limitations, maintenance, or incompatibility with particular devices, operating system versions, networks, or User settings.

16.3. The Operator may update, modify, temporarily restrict, or discontinue individual Platform functions.

16.4. Some functions require internet access, a working device, an up-to-date application version, SMS, push notifications, or third-party services.

17. Liability

17.1. The Operator is responsible only for providing access to the Platform within the limits set out in this Offer.

17.2. The Operator is not responsible for the actions or omissions of Buyers, Suppliers, couriers, carriers, mobile operators, payment organisations, banks, government authorities, or other third parties.

17.3. The Operator is not liable for losses, lost profits, loss of data, business downtime, indirect, incidental, or consequential damages arising from use of or inability to use the Platform, except where such liability cannot be excluded by law.

17.4. The User is responsible for the accuracy of provided information, legality of published goods and materials, performance of obligations to Counterparties, and compliance with the laws of the Republic of Kazakhstan.

18. Suspension and termination of access

18.1. The User may stop using the Platform and delete their account as described in the application, on the website, or in the Privacy Policy.

18.2. The Operator may suspend, restrict, or terminate a User’s access to the Platform in case of breach of this Offer, breach of law, infringement of third-party rights, threat to Platform security, suspected fraud, or bad-faith conduct.

18.3. Termination of Platform access does not release the Buyer or Supplier from obligations that arose between them before such termination.

19. Changes to the Offer

19.1. The Operator may amend this Offer unilaterally.

19.2. The new version of the Offer is published on the website and/or in the application with the updated date.

19.3. Continued use of the Platform after publication of changes constitutes the User’s acceptance of the updated Offer.

19.4. If the User does not agree with the changes, they must stop using the Platform.

20. Governing law and disputes

20.1. This Offer is governed by the laws of the Republic of Kazakhstan.

20.2. The parties will seek to resolve disputes through negotiations and good-faith exchange of information.

20.3. If a dispute cannot be resolved through negotiations, it shall be submitted to the courts of Astana, Republic of Kazakhstan, unless otherwise required by mandatory provisions of law.

21. Languages

21.1. This Offer may be published in Russian, English, and Kazakh.

21.2. In case of discrepancies between versions in different languages, the Russian version prevails.

22. Operator details and contacts

Individual Entrepreneur “The Frozen Bits Studio”
IIN: 930319350084
Trading name: HoReCa Market
Contact person: Azimkhan Yerzhan
Phone: +7 771 195 0646
Email: support@horeca-market.kz