Account and Data Deletion

Last updated: 19 May 2026

This page explains how users of the HoReCa Market mobile application can request deletion of their account and associated personal data.

HoReCa Market is operated by Individual Entrepreneur “The Frozen Bits Studio”, IIN 930319350084, trading under the name HoReCa Market.

Contact: Azimkhan Yerzhan, support@horeca-market.kz, +7 771 195 0646

How to delete your account

You can request account deletion in one of the following ways:

Option 1 — Inside the application

1. Open the HoReCa Market application.
2. Go to Profile.
3. Select Delete account.
4. Confirm the deletion request using the instructions shown in the application.

Option 2 — By email

Send an email to support@horeca-market.kz from the contact details associated with your account, or include the phone number used for registration.

Use the subject line: Account deletion request.

To protect accounts from unauthorised deletion, we may ask you to verify control over the phone number or confirm your authority to act on behalf of the relevant business.

What data is deleted or anonymised

After your request is verified, we will delete or anonymise personal identifiers associated with your account, including:

• phone number;
• contact person name;
• push-notification token;
• account access data that is no longer needed;
• profile information that is not legally required for business records.

Deletion or anonymisation is usually completed within 30 days after verification of the request.

What data may be retained

Some information may be retained where required or permitted by law, or where necessary for legitimate business-record purposes. This may include:

• order history retained in anonymised or business-record form;
• counterparty transaction records;
• tax, accounting, audit, and compliance records;
• fraud-prevention, security, and dispute-resolution records;
• backup copies until they are overwritten or deleted according to our normal backup cycle.

Order history may be retained for up to 5 years where necessary for tax, accounting, audit, dispute-resolution, or counterparty record purposes. Where possible, personal identifiers are removed or anonymised.

What happens after deletion

After account deletion:

• you will no longer be able to sign in with the deleted account;
• access to the business profile through that account will stop;
• active push notifications for the account will stop;
• personal identifiers are deleted or anonymised as described above;
• retained order records may remain visible to counterparties only where needed for business, tax, accounting, or dispute-resolution purposes.

Questions

For questions about account deletion or data deletion, contact:

Individual Entrepreneur “The Frozen Bits Studio”
IIN: 930319350084
Trading as: HoReCa Market
Contact person: Azimkhan Yerzhan Email: support@horeca-market.kz Phone: +7 771 195 0646